Frequently asked questions
Everything about shipping, warranty and returns. Still stuck? Contact our team.
How long does delivery take?
Orders placed before 3pm CET ship the same working day. Delivery inside the EU takes 2–4 working days, and 5–8 working days elsewhere. Every order over €500 ships free; below that a flat €19 rate applies at checkout.
Can I track my order?
Yes. As soon as your parcel leaves our warehouse you receive an email with a tracking link. You can also see the status of every order in your account area.
What does the 2-year warranty cover?
Every product carries a 2-year warranty covering manufacturing defects and component failure under normal use. It does not cover accidental damage, liquid ingress or normal wear such as scratches. Contact support with your order number to start a claim.
What is your returns policy?
You can return any unused item in its original packaging within 30 days of delivery for a full refund. Start the return from your account page or email support, and we send you a prepaid label.
How long do refunds take?
Once your return arrives we inspect it within 2 working days. Approved refunds go back to your original payment method and typically appear within 5–10 working days, depending on your bank.
Which payment methods do you accept?
Payments are handled by Stripe, so we accept all major credit and debit cards. Your card details are entered on Stripe's secure checkout and never touch our servers.
Are the product reviews genuine?
Reviews can only be left by customers who bought the product through this store. Each review is checked for spam before it is published, and we never edit or remove a review for being critical.
An item is out of stock — when will it return?
Restock times vary by manufacturer, but most items return within 2–3 weeks. Email support with the product name and we will tell you the expected date for that specific item.